
The Procedures
51
Control panel keys do not work
1. Power on the printer. Check the operation of the control panel keys.
Replace the control panel assembly.
2. Power on the printer. Check the operation of the control panel keys.
Replace the control panel cable assembly.
3. Power on the printer. Check the operation of the control panel keys.
Replace the CMX controller board.
Control panel display shows garbled, broken characters
1. Remove the paper path or pedestal top cover. Check cable connections
into the CMX controller board. Make sure the control panel cable is
seated in connector J110 on the controller board.
Connect all cables.
2. Make sure the DRAM SIMM(s) is/are seated properly in J15/J16.
Reseat DRAM SIMM(s).
3. Power on the printer. Inspect the control panel display.
If the control panel shows broken characters, replace the DRAM.
CTL VOLT FAIL* Message
1. Controller Voltage Failure. 15 V failure on the CMX controller board.
Cycle Power. Run the print job again. If the message appears,
download the emulation software again (page 130).
2. Cycle power. Run the print job again.
If the message appears, replace the flash memory.
3. Power on the printer. Run the print job again.
If the message appears, replace the CMX controller board. Record
the message and return it with defective CMX board.
4. Power on the printer. Run the print job again.
If the message appears, replace the power supply board.
5. Power on the printer.
If the message appears, replace the shuttle frame assembly.
DIAGNOSTIC
PASSED Message
1. Status message: the printer passed its memory and hardware
initialization tests.
No action required.
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